Returns and Refunds | huggle

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Returns and Refunds

COVID-19 Update:

We’re making updates to our logistics, transportation, supply chain, purchasing and other processes to ensure you can continue to shop with us, have your orders delivered to your door, and stay safe at home. Our couriers are now providing contactless delivery. However, as a result, some of our deliveries may be taking longer than usual and some of your favourite items might not always be available. We hope you’ll bear with us as we do our best to continue to deliver to you during these difficult times.

At huggle our return policy is simple. If you aren't happy, we aren't happy. 

If you or your little one is not completely satisfied with your purchase it may be returned undamaged within 14 days for a complete refund, to the same credit card it was purchased on, less any shipping charges (this includes shipping costs not charged to a customer for any free online delivery).

Up to 30 days we will gladly issue a store credit or exchange. Store credits are valid for 12 months from date of issuance and can be spent in store only.

Delivery charges will apply to returns if using our Collect+ service and not faulty. Redelivery charges may also be applied to exchanges. Unfortunately we cannot accept returns or exchanges on merchandise that was purchased on sale, special orders or large furniture items unless faulty. We are also unable to accept returned mattresses and car seats if the original packaging has been opened for hygiene & safety reasons.

Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition. 

Products we are unable to refund or exchange:

We are unable to offer a refund or exchange on personalised or perishable goods (such as food) unless they are faulty: For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products once the packaging has been opened unless they are faulty: Pushchairs, carrycots, carseats, car seat bases, mattresses, mattress toppers, duvets, pillows, cosmetics, swimwear, CD, DVD, tapes or other recording media, software or videos. 

Making a return or exchange

In the event of a return (UK only), please click HERE to use our returns service.

Returns are super simple with Collect+ but charges may apply.

International customers - if you would like to return an item you have purchased from us please contact us at

If you require an exchange, please state the colour and/or size that you require. Please make sure that your return is well packed (we strongly advise that you use the packaging the products arrived in) and insured for its full value and ask your post office for proof of postage (this is free of charge) as unfortunately we cannot be responsible for lost or damaged returns.

Please note that we do not refund any delivery charges for returned items. We will only refund your postage costs if you are returning an item that is either deemed to be faulty or if we have mistakenly sent you the incorrect item.

All damage or defect claims must be made within 2 days of package arrival. Please ensure that you inspect your purchases immediately upon receipt as we will not be able to honour damage claims not advised to us within the specified timeframe.

Customers should contact for a return authorisation on damaged items and we will process a claim or issue replacement. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.

Please send your return or exchange to:
huggle Ltd, c/o BYSS, 447 High Road, London, N12 0AF
Telephone: 0203 468 0352

14 Day cooling off period
In addition to the huggle returns policy, under the Distance Selling Regulations, you have 14 working days (beginning the day after receipt) to cancel your purchase. In this case, we provide a full refund on the goods, less relevant delivery charges, but you must return the cancelled items at your own cost. Your statutory rights are not affected by our returns policy.

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