More information

Contact US

We appreciate your business and want to do everything we can to make your experience a happy one. So if there's anything we can do for you or any questions we can answer, don't hesitate to contact us.

General Info

To contact us by phone please call 0203 468 0352.

We are available - Monday to Friday 9am – 6pm, Saturday 9am - 5pm & Sunday 11am - 5pm - to assist you with question you may have about your online order. 

We are also happy to answer questions about products, make recommendations, based on your personal needs, and answer questions regarding shipping and order status. 

To contact us by email, please choose from the list of subjects below – this helps us to get your question to the correct department so that we can reply as quickly as possible. Please don’t hesitate to send us your questions and comments – we want your huggle shopping experience to be the best possible!

Email the owners 

We work hard to make huggle a great place to shop, but we aren’t always perfect. If you have feedback for us, why not tell the owners of the company directly? Jason & Rachel want to hear from you. Compliments are welcome too! Email the owners.

Email Customer Service 

Something not quite right? Let us know and we will try to make it better. Before or after your order is shipped you can contact us to correct a billing or shipping problem, a mistake with your order, or to arrange for a return or resolve problems with defective or damaged goods. Contact us here.

Email Product Information 

Need more information to make your purchase decision? We like to think we know quite a bit about these products, and we’re glad to help. Ask away! The more details you can provide, the more accurately we can respond. Contact us here.

Email a Personal Shopper Assistance 

If you would like more information about our Personal Shopping by appointment program, please email us here!

Email for Gift List & Registry Assistance 

Whether you have a registry with us, or you would like to send someone a gift, if you have a question, we can answer it. Contact us here.

Email Comments & Suggestions 

How can we serve you better? Did you like our new website? Did you find everything you were looking for? Are there products or brands you wish we carried? Please send along your suggestions for improving our web site, our product mix or anything else. Contact us here.

Click here to submit a Product 

Do you make or represent a product you think would be a great compliment to the huggle range? We’d love to hear about it. Please use this form to submit an item or product range for consideration. Contact us here.